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AB Brilliant´s evaluations will improve your business which can lead to increased quality and service thereby attracting more customers, better performed customer service, increase the revenue and reduce waste, as well as develop a better work environment.

AB Brilliant can review all departments of your business from a perspective through quality and service. The method is applicable on all departments dealing with customers. Performed evaluations results in a detailed report with timely reporting of all interactions between the evaluator and the staff.

Every report is unique.

With this method the evaluator from AB Brilliant acts as a regular customer and interact with the staff and observes what is being said between the evaluator and the staff. The evaluator also observes other relevant aspects of the operation. The evaluator also takes note of what works well and what can be improved. The owner/manager receives a detailed report about the business with suggestions for possible improvements.

Measurable result

Every evaluation and report generates a measurable result. What has been discovered during the personal visit is being graded on a scale which shows a result. The result can later be compared to another evaluation or between different departments within the company.

AB Brilliants reports gives suggestions on improvements within the business. AB Brilliant also offers education/training in quality and service as well as in upselling. We also create manuals for the employees.